For those who are in to HMO, I would like share to you a recent event that launches a new way of securing a LOA. LOA is a letter of authorization that we need to secure if ever we are using a PhilCare health
If you are tired of calling customer service, NFC card is
the best way to go to enjoy a quick approval of LOA request for consultations
and selected outpatient procedures.
NFC, the radio frequency technology considered by experts
worldwide as “the next best thing” in mobile transaction, continues its
integration in the Philippines – this time providing much needed upgrade in the
way healthcare is delivered to thousands of Filipinos.
This after leading health care provider PhilCare came up
and put in operation NFC-capable membership cards designed to make availment of
health services from hospitals faster, more efficient, and close to paperless.
NFC is convenient and efficient. Be assured of quick, efficient
and accurate service with just one tap of your card on the NFC terminal. Each
accredited hospital would have their own equipment for this transaction.
The good thing about NFC, your eligibility status and
membership benefit are immediately confirmed.
With a single tap, hospitals and clinics can now
determine coverage and benefits of a member, as well as other details of the
member’s account.
PhilCare is the first health care provider in the
Philippines to adopt and actually put into use cards with near field
communication NFC technologies.
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“We are proud to introduce this new technology to the HMO
industry. We’ve been looking for the best technology to make medical services
smoother and more convenient for our clients and providers and NFC seems to be
the perfect fit for this goal,” said Noemi G. Azura, PhilCare’s President and
CEO.
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“We are very excited with this technology and in the
future we hope to set up a rewards program for members with the NFC cards,”
Azura said.
“All these innovations are geared towards providing
best-in-class customer service to our members. This is just the start of our
foray into NFC technology, which will be part of an ecosystem all intended to
bring a new brand of bridging access to health care for our members,” Azura
added.
Basic consultations and procedures will also be processed
faster with just a single tap, since it will no longer require long waiting
times just to confirm coverage. Thanks
to this new innovation, members only need to hand over their NFC-enabled health
cards to any of the 200 service providers of PhilCare with NFC-capable phones
from Samsung.
Making this transaction possible is NFC, a form of
wireless, radio-wave technology that allows two objects – a reader device and a
storage device – to send and receive information via brief contact.
The NFC technology is used by banks, retail, transport,
and service providers worldwide and has been deployed to accommodate wireless
payments.
This new technology is the first of its kind in the
Philippine health care industry and allows patient information to be updated in
real-time, ensuring quick, efficient, and accurate service.
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| Philcare, guest and bloggers present during the event |
The launch of its new membership cards is only one of the
many innovations PhilCare has set up to affirm its position as a pioneer in the
health care industry.
In 2013, PhilCare launched its mobile application GO!
Mobile, becoming the first HMO provider to bring the service to its members.
PhilCare’s Go! Mobile app is designed as a quick
reference guide for members on their coverage and benefits while also giving
access to complete lists of PhilCare-affiliated hospitals, clinics, and
doctors.
Just last year, the mobile app introduced various updates
in addition to being made compatible with iOS devices alongside Android
devices. With GO! Mobile, PhilCare members no longer need to call any hotline
for provider information since it is made available right at their fingertips.
In addition to its mobile app, PhilCare also recently
launched its eCommerce website, becoming the first HMO provider to offer online
purchases for its health care packages.
About PhilCare: Established in 1982, PhilCare is one of
the country’s pioneering Health Maintenance Organization (HMO) companies. The
company is built on a vision to allow Filipinos enjoy a better quality of life
by providing them access to world-class health services. Three decades after it
was founded, PhilCare remains a pioneer and a recognized leader in Philippine
HMO. Today, PhilCare sets the pace for the industry not only with the reliable
in-patient and out-patient health care it provides, but also with the total
wellness and healthy living it actively promotes.
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