Hyatt Hotels and Resorts have made an effort to listen more
intently to guests which started from an
intensive 18-month effort that included more than 40 facilitated group
discussions around the world, resulting in a new experience tailored to
individual preference. While each feature was driven by insights from women
travelers, Hyatt believes all guests can appreciate these new enhancements. The
launch of these new amenities and services marks the first milestone in Hyatt’s
evolution of hospitality, which include changing the conversation with hotel
guests, unleashing a spirit of innovation, and perfecting new concepts through
rigorous research and in-hotel testing.
“Women’s Experience is not designed to be a
one-size-fits-all hospitality, feedback and suggestions are more than welcome
to help us do better. We want to constantly improve so guests have a better
stay today, and also stay with us again in the future”, said Hyatt Regency
Hotel and Casino Manila General Manager Richard Simmons.
By listening to female guests and making changes to create a
distinctive and welcoming experience, each guest’s visit is designed to be more
comfortable and convenient. Featuring enhancements that won’t interrupt a
normal routine from meal options and amenities, this initiative also encourages
an open line of communication with the staffs through questions and
feedback.
Hyatt’s
research indicated women want:
Assurances that their guest rooms have been cleaned and an
on-going dialogue with the hotel to provide feedback. Through communication
cards, housekeepers are able to confirm a thoroughly cleaned room while opening
the door to two-way communication, encouraging guests to share additional needs
during their stay.
Maintaining momentum on the road is no easy task, particularly
when it comes to asking for things a woman finds reluctant to inquire about.
Introducing “Hyatt Has It”, a service for all guests that aim to provide for
every need, whether lost, or simply forgotten items such as charger, curling
iron, razor, yoga mat, or even baby shampoo. Featuring selection of
complimentary items that are to keep and a variety of everyday essentials to
borrow, guests are assured too every little comfort during their entire
stay. Portico’s luxurious collection of
bath and body products is also available to transform the guest’s bathing
experience into a refreshing, stress-free haven.
Perhaps most importantly, women travelers can find it
challenging maintaining healthy eating habits and well-being during travel
where options can be limited and based on the survey, large-portion offerings
and carbo-loaded meals are dissatisfying to them. Now, healthy food options with more
interesting choices from a healthy balance menu are available through room
service and restaurants. From fresh juices and smoothies, balanced portions and
“create your own” options, all of which are grounded in Hyatt’s food and
beverage philosophy, “Food. Thoughtfully Sourced. Carefully Served”. Savour
perfectly portioned entrees of local and international favourites at Hyatt
Regency Hotel and Casino Manila such as the Steamed Salmon Fillet with Green
Asparagus or the Grilled Certified Angus Beef Fillet with Pan-Fried Zucchini,
to name just two.
To learn more about Hyatt’s new guest listening approach,
visit www.hyatt.com/experience.
About
Hyatt Hotel and Casino Manila
Hyatt
Hotel and Casino Manila is a five-star hotel surrounded by Manila ’s culturally rich and well-preserved
historical points of interest. This
33-storey mixed-use complex offers 376 elegantly designed guestrooms and
accommodates the largest number of suites in the bay area, including 58
specialty suites and four Presidential suites.
The hotel features three innovative and authentic restaurants, a pastry
shop, an entertainment outlet and four floors of Regency Club accommodation as
well as the most stylish and advanced event spaces in town. Fully-equipped recreational and premier
gaming facilities are also on the premises.
The hotel is only a few minutes from the international airport,
convention centre, top tourist attractions and the city’s business
district. For more information call +63
2 245 1234 or visit manila.casino.hyatt.com.
LIKE us on Facebook – facebook.com/hyatthotelandcasinomanila.
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