LANDBANK Selects IBM Software Solutions for its Simplified Account Opening Project
IBM announced today that the Land Bank of the Philippines (LANDBANK), a government financial institution and the country’s largest formal credit organization in the rural areas, will be leveraging IBM’s Customer Advisor Accelerator solution to improve the Bank’s customer experience and significantly reduce its account opening processing time. The Simplified Account Opening (SAO) initiative is a priority project for the LANDBANK management that aims to simplify the actual account opening processes and reduce processing time by at least 50%. “This will enable LANDBANK to become more responsive to our customers’ needs and will provide a more pleasant experience as account opening is normally the first interaction with the Bank,” said Alan Bornas, Senior Vice President and head of LANDBANK’s Technology Management Group. “This project with IBM is also aligned with the Government Regulatory Requirements and is aimed at improving public governance through the automation and elimi...